I used to work for a guy that spent most of his time during staff meetings and one-on-one conversations playing with his Blackberry. He never really cared what others were saying because his responses to questions and his off-hand comments would always deflect to what he wanted to discuss and rarely would he address the other person's ideas or inquiries. I still think of him as one of the most disrespectful and arrogant people I have known.
Looking back, I think he was insecure and uncomfortable communicating face-to-face, which would explain why 98% of his communications to his staff and peers was via e-mail. His poor listening and communication skills hurt his credibility with others, and caused many of of his ideas to be rejected or considered to have little merit. You see when you tend not to show respect and listen to others, they tend not to respect or listen to you. It is a shame people like him sometimes hold powerful "leadership" positions. These short-sighted, arrogant leaders are killing our organizations because they stifle creativity and open communication.
Great leaders must be incredible communicators, and must be respectful of others at all times.
Great leaders must be incredible communicators, and must be respectful of others at all times.
Watch this very short video of Tom Peters explain how we can ensure we are showing proper respect to others.