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Saturday, October 11, 2008

Our National Debt

Gosh, I owe the Federal Government a lot of money!



Monday, October 06, 2008

Principles and the Leader

Principles are mile posts that help to guide our conduct. They come from natural laws that are recognizable by all cultures. Principles have been around since the dawn of time. They are timeless and aren’t dependent on us making them a permanent part of our lives.

I believe a most of our problems in society come from the fact that many of our leaders don’t live principle-centered lives.

What are principles that are easily recognized? These are a few: Patience, Kindness, Tolerance, Integrity, Honesty, Encouragement, Empathy…

Principles should guide our conduct, and when they do, they are easily recognizable by others. When our leaders decide to reject principles in order to gain power, influence or money, the organizations they lead are in deep trouble.

Many times leaders attempt to put aside principles to get short-term gains. They believe by making speeches filled with empty promises they will gain the trust of others. This happens all the time in our organizations and results in the same mistakes repeated over and over. Having said that, we keep electing the same people to office over and over, don’t we? Where has this gotten us?

Albert Einstein said, “The significant problems we face cannot be solved at the same level of thinking we were at when we created them”. To solve the tough problems we need to look at our paradigms and habits and be willing to change them. Sometimes this means firing (not re-electing) our current leaders.

Do we really think we can just buy our way out of the current mess on Wall Street without fundamentally changing the way things work (paradigms and habits) and putting principled leaders in place? Can you or your organization really change things for the better without focusing on principles and rethinking your paradigms and habits? Do organizations really believe that layoffs alone change anything when their current broken paradigms and habits are left intact?

I have seen the results of unprincipled leadership, and the behaviors these “leaders” exhibit can have a profound, lasting, and negative influence on others. The sad part is these leaders believe they are part of the solution, however we know better. You can’t lead your way out of a problem that you don’t fully understand, and if you try to do it without principles the results are easily predicted. DISASTER!

Big problems cannot be solved by small people and small mindedness. Remember, principles aren’t values. The Mafia has values, but their practices certainly aren’t related to principles. As Stephen Covey say’s “Principles are the territory. Values are the map”.

Friday, October 03, 2008

The Bailout is a Crime!

We are being ripped off. See the article below from John Dvorak (http://www.dvorak.org/blog)

Give the Public $600 Billion By John C. Dvorak

The administration talks a big game about economic stimulus packages and claims that the public is the winner when taxes are low or they are simply given a handout to spend. So take $600-plus billion and give each man, woman and child $2000 each. That will distribute all this money. A family of 5 would have a nice $10,000 nest egg for a down-payment or to rent a house and pay off their credit cards thus sending the money back into the system.

The trickle-down bail-out is designed to go to the same people who gave themselves huge salaries and ran these firms into the ground? It gets them off the hook. They can then slither out of town when they all should be tarred-and-feathered.

Why not let the public buy up the mortgages at these low-ball prices and move in? Why can’t that be arranged? Use the FHA to do it if the banks cannot. Why do the crooks get to re-buy the bad mortgages at the low price? So they can gouge later?

There has never been economic stimulus from the top down when the money is given to these weasels. These are people who will sell dollars and buy Euros, or horde the money or move to Switzerland to spend the money there. All of the CEO’s of these failed companies have offshore villas. The average Joe spends his money in the USA, not Europe. It stays in circulation. Good things happen.

According to the pro-bail-out “experts” the economy should have melted down on Tuesday hurling us into a depression. Instead the market went up. So how does that work?
Start looking at this bail-out and you start to see that it is an exit strategy for Paulsen and his friends at Goldman, Sachs. There was a need to rush it through before anyone discovered what it was all about.


No oversight, a finance Czar, more free reign than ever.

Exactly why is there such a rush? It’s like the sleazeball salesman telling feeble-minded customers that they MUST buy now. It just makes no sense.

Thursday, September 25, 2008

Destructive Leadership Behaviors Are Killing Good Organizations





















One bad leader can poison an organization. Have you seen the destructive behaviors listed below? 

Here are some of the "bad leader" traits that I have witnessed.

Destructive leaders often...

treat people as things or objects

rarely arouse, engage or inspire

aren't good at fixing problems, but excel at assigning blame

are great delegators, but don't like to follow-up

don't trust people that aren't in their close knit group (sometimes their close knit group is them)

believe in a sense of order, as long as they define the order

are greedy (more power, success, money)

believe people are easily expendable (they often have a history of failed personal relationships, marriages, business relationships, etc.)

don't have many (if any) true friends and close business relationships

aren't trustworthy and don't usually trust others

don't possess a common code of decency that others can easily recognize

consistently put their needs above those of their followers

aren't satisfied with what they have (jealousy and envy often drive their behavior)

take advantage of others in a way that can be personally destructive

usually can't create or implement lasting beneficial change due to non-involvement, personal courage, and conviction

are unwilling to have a personal stake in outcomes

often have personalities traits that are out of sync with mainstream thinking (this can also be a positive leadership trait)

often possess an uncanny ability to have both a blind eye and a deaf ear when dealing with others

take personal credit for group accomplishments or the accomplishments of others

are deceptive or intellectually dishonest. They muddy the truth with distorted language or they change the subject to attack your beliefs

rarely give public praise to another

aren't specific or can't be pinned down regarding their position

often leave others asking them to clarify their remarks or explain their position (often a hopeless cause)

love to communicate via e-mail to avoid facing others

often don't understand that the big picture is sometimes just one of the snapshots

use politics to gain power in a way that is unethical, unnecessary, and unwelcome

are self-centered vs. organization centered

often leave their followers "hung out to dry"

say one thing while actively planning to do something different

are poor role models

often make important decisions based upon sketchy information, emotion, or something out of the latest trade journal

believe they are smarter than everybody else

don't like to debate or participate in brainstorming sessions (this is beneath them)

are as transparent as a sheet of glass

Be careful when dealing with these people.  Many of them have great power and aren't afraid to use it.  Remember, when dealing with them to put personal feelings aside and treat them as you would want to be treated.  Bad leaders are inevitable, however we often have to work with them, and we often need their help.  

Remember the Golden Rule!


Wednesday, September 24, 2008

Ten Words for Thoughtful Planning

It has been said that many new projects never flourish, they just fade away. This is a sign of a broken organization.

To help fix your organization in a small way, think about these ten things (I like the letter "S") to help you regain your planning focus:

______________________________

Strategy - Where are you going? Why do we need this? What is important?

Scrub - Scrub your data, scrub your processes, scrub your silos and across the silos to understand how things are managed and how work is accomplished.

Sort - Think about how work is done and who does it. Sort the work into distinct areas or functions. Plan for rework.

Scrutiny - Carefully review all information. E-mail isn't always your friend.

Sacrifice - Be willing to go to extraordinary lengths to have project success. Take your project's success personally.

Systems - Routines and processes for managing systems of things.

Strength - Focus on relationships. Focus on your strengths for each project.

Standards - Procedures that are followed. Continuous process improvement.

Stand - Be visible. Let the project members know where they are going and why. Lead!

Success - Define success for the project, and define success for your team.

The Measure of a Project Manager

I like what the article below is saying, however a project manager would need time for the usual processes of Initiation, Planning, Executing, Monitoring/Controlling, Closing.

Project management by the numbers

Monday, September 15, 2008

Free Book- "Your Business Brickyard" (pdf)

Good review by Tom Peters!

Click here to download

Project Sponsor Responsibilities

In my experience most projects don't have a real project sponsor. A project sponsor is the senior manager or executive that champions the project in the organization. The sponsor provides support for obtaining resources, provides strategic direction, and acts as the decision point for questions outside of the project manager’s authority.

Every project that crosses functional lines of authority needs a project sponsor to remove barriers, assist in resolving conflict, and mediate negotiations. The sponsor can also act as a mentor and coach to the project manager and team members.

The project sponsor is usually chosen by senior management, but sometimes the sponsor volunteers because the project directly impacts their resources or budget the most.

Typically Project Sponsors are responsible for:

Providing project direction

Monitoring project progress

Assisting the Project Manager to define the Project Management process for the project

Approving final scope, project objectives, schedule, resource assignments, roles and responsibilities

Providing accurate, relevant and timely communications in writing when appropriate
Approve scope changes

Obtain or resolve issues surrounding resources (people, money, equipment)
Setting project priorities and removing barriers to project success

Personally responsible for project success or failure.

Friday, September 05, 2008

Assumptions versus Facts

I have a couple of Dr. Ireland's books and admire his project management intellect. He published the following article about the differences between assumptions and facts. Great article!

Poker anyone?

Project Planning: Assumptions versus Facts
© 2003 by Dr. Lewis Ireland, Clarksville, TN

Introduction - The difference between an assumption and a fact is often subtle and confusing. Some organizations, and individuals, view assumptions and facts in the same light. This approach causes confusion in managing both the assumptions and facts as well as communicating accurately the situation during planning and execution of projects.

The American Heritage Dictionary defines both words in the context of planning as:• Assumption – a statement accepted or supposed as true without proof or demonstration.• Fact – something presented as objectively real or something that has been objectively verified.

Planning a project using the wrong term can convey a different meaning to fact or assumption with catastrophic results. Facts do not change whereas assumptions are typically about a future state that may or may not come true. Listing both facts and assumptions as assumptions can also cause confusion because the project manager does not know which assumptions to track to ensure they are converted to facts.

Facts and assumptions in a poker game - Herbert O. Yardley, a noted mathematician and code breaker from the late 1920s and author of The Education of a Poker Player, gives some insight as to facts and assumptions. His explanation of poker is instructive and is used here to give examples of facts and assumptions. Yardley used mathematics to explain poker and the human element associated with playing a very competitive game.

Some of Yardley’s advice included rules that guided a person to play poker in realistic terms. Some rules are:

• Don’t play any games that you don’t understand. Luck does not favor the person with the least knowledge of the rules or who doesn’t understand the game.

• Use facts to determine your best odds of winning and discipline yourself to stick with the facts.• Don’t assume that something good will happen if you ignore the facts.

• Don’t drink alcoholic beverages or engage in any practice that reduces your mental ability.

• Don’t talk to try to sway the opposition, but play your cards.

Editor's note: the same rules apply to projects!

If we take facts as “absolutes” and assumptions as “maybes” in managing projects, we have a distinct difference in information. Facts are what we know and assumptions are what we hope will happen. Remember, assumptions are always stated in a positive framework. Both facts and assumptions have a positive or negative impact on the project.

Following Yardley’s instruction in his book, let’s use poker as an example of facts and assumptions as work. First, we need to review the rules of the game of seven card stud – a card game where a player may draw as many as seven cards for a hand, four face up and three face down.

Typically, there are from three to five players in the game. The sequence for the game play is that all players ante (place a nominal amount in the pot just for the privilege of seeing the first three cards). Three cards are dealt to each player – two down and then one face up. The highest face up card starts the betting. Players may “call” (match the bet), “fold” (remove self from the game), or “raise” (call the bet and make another bet). This sequence continues until only one player remains and is the winner of the pot or the last card is dealt face down. This leaves the hands with seven cards, three down and four up. The final betting takes the same sequence as prior bets, but the high hand wins when all betting is concluded.

How does this help us understand facts and assumptions? Let’s take a look at the game in progress.

1. Five players ante a dollar each and are dealt three cards, the first two face down and the last face up. With fifteen cards in front of players, we know, or the facts are, that we can see seven cards (fact) and there are eight hidden, for which we must make an assumption. Based on our three cards and the other four hands we can bet, call, or fold. An opponent may give us some indication of his/her cards by the betting – high bet, medium bet, no bet, call, fold, raise.

2. Say that a medium bet of one dollar is made and all players call. The pot is now at $10 with each player contributing a dollar for the ante and a dollar for the first bet. Therefore, we have five players who have neither shown a strong nor weak hand. We make the assumption that our chance to win is still viable based on seeing seven cards and the betting. We can make the assumption that no player has a totally worthless hand or he/she would have folded.

3. The fourth card is dealt face up to give each hand two up and two down. We can now see 12 cards -- all face up cards and our two “hole” cards. Yardley tells us that if another play has a higher card hand showing in his/her two cards, we should fold. The fact is that we would be beat by the cards showing. To make an assumption that we can out draw this other hand is against the odds. Actually, we have the highest hand showing, but the other players are not folding when we make a modest bet. The facts are that we have the highest showing hand, but must make the assumption that at least one other player has a higher hand in his/her four cards.

4. The betting is over and the fifth card is dealt. The facts are that we can see 17 cards. Our hand is still high and starts the betting. Two players fold and two opponents call the bet. With 17 cards known and three players remaining, we make the assumption that the two opponents have a better hand than our three cards showing. Therefore, we need to have a better hand with our two hole cards than just the values of the three face up cards.

5. The sixth card is dealt face up to the three active players. We now have two pair with one pair showing and a face up card matching a hole card. The other two players each have a pair showing. The facts are that either of the opponents could have a third card matching the pair for three-of-a kind, which always beats two pairs. Further, all players may draw the seventh card down, which could improve any of the hands.

6. The seventh card is dealt face down. The only change to the facts is that we now know the full extent of our hand. It has changed in that we have three pair and can only use the highest two pair. The opponents have given no indication that they have better hands. It is a fact that we cannot bluff by making a high bet. This group has always covered bets just to see what the other person’s hand is. So, the betting starts with one dollar and the two opponents call. As the first bettor, we show all of our cards and declare two pair – aces and nines. The second player shows two pair – kings and tens. The third player shows three fours as the winning hand.

The game of seven card stud shows that we have continually building facts and changing assumptions. Each player sees the same number of card values at each play as facts. Each player does not see the same number of card values at each play and must make some assumptions about the probable worth of each hand. Weighing the facts and assumptions at each play gives us a relative worth of our hand compared to the cards that we can see around the table and the probable hole cards.

Projects are similar in that we need to assess our progress to successful completion of the work and that each day changes the relative worth of the end product. We deal with the facts and analyze the assumptions to arrive at the best solution.

Our example of a card game gives us several lessons about facts and assumptions.

• Facts are what we can see and what we know about the future, e.g., we have a number of cards available.

• Facts only change with the situation, e.g., each new card dealt to the players changed the actual situation and the parameters of the game.

• Facts are what is visible and real, but do not give a complete picture.

• Assumptions are used to assess the unknown and to make judgments for future actions.

• Assumptions bridge knowledge gaps, but are not necessarily true situations.

• Assumptions are necessary to make decisions about the future.

Conclusions - It is concluded that a more rigorous approach to developing facts and assumptions in project planning can enhance the quality of the plan and the probable success rate for projects. There are some rules that help in developing and working with facts and assumptions. Facts are real and have more weight in our decision process that assumptions.

Developing guidelines for the use of facts and assumptions will give a better solution that random application during critical times. Facts are real and assumptions are what we think will happen. Assumptions should never be made because we want them to happen – this is an emotional approach rather than a logical approach.

Know the rules for developing facts and assumptions and use them rigorously. Be consistent in the use of the objective evidence (facts) and the subjective evidence (assumptions).

Monday, August 25, 2008

Learning to Lead - Part 2

By MajGen Perry M. Smith, USAF (Ret.)

The following article was originally published in the Marine Corps Gazette in January 1997.

Part 2 of 2

16. Thank the Invisible People
There are lots of fine people doing great work who seldom get thanks because they are "invisible." They work so quietly and so competently that they often are not noticed by the leader.

17. Don't Send Out "I Don't Trust You" Messages
People who say "I never want to be surprised" or "Check with me before you start anything," or "I'm off on a trip; I will call in every morning for an update" are sending out very strong "I don't trust you" messages to their subordinates. People who know they are not trusted will never contribute at their full potential.

18. Serve, Don't Humor the Boss
Too many leaders see their big tasks as keeping their bosses happy, getting to the bottom of the in-box, or staying out of trouble. That is not what leadership is all about. Leadership is serving the mission and serving your people.

19. Criticize Up, Praise Down
Leaders must deflect at least some of the bad guidance they get from above. Is it being loyal to your boss and to the institution you serve to tell the bosses when they are wearing no clothes?

20. Be Physically Fit
Everyone has a "health age." If you exercise regularly and watch your diet, you can make yourself four or five years younger than your chronological age.

21. Develop Solid Leadership Skills
The best leaders in business, the nonprofit sector, and government are superb at time management and are competent in speed reading, personal computers, dictation skills, and the use of manual and electronic brainstorming techniques.

22. Help Your People Understand You
When you take over a new organization, get your key people together and tell them what your top priorities and your pet peeves are. It is especially important for them to learn very early what really bugs you. They will appreciate your candor.

23. Smoke Out Those of Low Integrity
Leaders must sniff the air constantly to ensure high standards of ethics are maintained. In almost all large organizations, someone is walking out the back door with something. Expense accounts, personnel records, training reports, and contracts need regular scrutiny.

24. Concentrate on Performance, Not Just Results
How you get results is important. Leaders who don't concern themselves about the process and the performance that leads to the results are making a big mistake. Always ask yourself what it took to gain those great results.

25. Maintain a Sense of Outrage
There are many super-cool managers who worry too much about keeping their bosses happy. As a result, they never allow themselves to be outraged when the system is doing serious damage to those who work for them. The best leaders get mad occasionally and, using controlled outrage, can often make right wrongs that are levied upon their people.

26. Beware of Intimidation
Be very careful here. Some bosses allow themselves to be intimidated by outsiders, by their bosses, and even by their subordinates. An intimidated boss can never be a great leader. You have to have an independent mind to make the right choices.

27. Avoid the Activity Trap
Don't confuse being busy with being productive. Without discipline, managers can become slaves to their meetings, travel schedules, in-boxes, and telephones. They get so wrapped up in the minutiae that they can become "in-box managers" rather than visionary leaders.

28. Build a Robust Braintrust
One of the great secrets of success is to have a braintrust of experts on various issues. I have learned that a braintrust of around 300 real smart and quick thinking friends can be very helpful whenever I need help. I have their office and home phone numbers and their e-mail addresses so I can get hold of them quickly. The braintrust is reciprocal in that we help each other.

29. Beware of the Paul Principle
Too many leaders allow themselves to slowly slide downhill in competence. When they lose touch with the issues, the new technologies, and the people, they have fallen victim to what I call the Paul Principle.

The future is coming fast. Leaders need to think about the future and prepare their people for it. To keep a close eye on the future, join the World Future Society and read two magazines regularly - Business Week and The Futurist.

30. Get Ready for the Future
Soon leaders will have exciting new technologies to help them be more efficient and effective leaders. The automatic dictating machine will allow leaders to quickly answer their daily mail or write their memos or weekly column. Teleconferencing will reduce the need for travel and speed up consensus-building and decision-making. Electronic brainstorming will accelerate the velocity of innovation. Electronic mail will reduce time wasted with "telephone tag."

All leaders must work hard to build the future, for that is where they and their people will spend the rest of their lives.

A retired major general, Perry M. Smith served for 30 years in the U. S. Air Force. During his career he had a number of leadership experiences, including command of the F-15 wing at Bitburg, Germany where he provided leadership to 4000 personnel. Later, he served as the top Air Force planner and as the Commandant of the National War College, where he taught courses on leadership of large organizations and on strategic planning. He is the author of the book Rules and Tools for Leaders and is currently the President of Visionary Leadership in Augusta, Georgia.

Thursday, August 21, 2008

Where is My Brain?


To followup yesterday's post, click the link below to view a short PowerPoint presentation by Merlin Mann entitled "Who Moved My Brain - Revaluing Time and Attention". Good stuff.

Time Management Presentation by Merlin Mann

Wednesday, August 20, 2008

Getting Things Done

David Allen has a great website for people wanting to "Get Things Done". The graphic listed below is on David's website as well as lots of other useful information to help you better manage your time.




Wednesday, August 13, 2008

Where are the Assets?

How well is your company managing their assets? I continue to work on an Enterprise Asset Management (EAM) deployment project, and we are just now getting a handle on some of the costs to procure, deploy, operate, maintain, and dispose of many of our assets. 

When an organization has assets valued in the tens or hundreds of millions of dollars they better have a plan to manage them efficiently.

Check out this link for a good Asset Management article.


Hofstadter's Law

From Wikipedia, the free encyclopedia

Hofstadter's Law is a self-referencing time-related adage, coined by Douglas Hofstadter and named by himself. The law states:

"It always takes longer than you expect, even when you take Hofstadter's Law into account".

—Douglas Hofstadter: Gödel, Escher, Bach: An Eternal Golden Braid, 20th anniversary ed., 1999, p. 152. ISBN 0-465-02656-7

Hofstadter's Law was a part of Douglas Hofstadter's 1979 magnum opus Gödel, Escher, Bach: An Eternal Golden Braid. It is often cited among programmers, especially in discussions of techniques to improve productivity, such as The Mythical Man-Month or Extreme Programming.

Hofstadter's Law is a statement of the difficulty of accurately estimating the amount of time it will take to complete tasks of any substantial complexity.

Hofstadter's Law is infinitely recursive in nature (i.e., it calls itself by reference), as it has no terminal condition or case. That is, even after one has taken Hofstadter's Law into account, by Hofstadter's Law one must still apply Hofstadter's Law, and so on.

Projectsteps Note: This makes sense to me especially when estimating software development projects. Comments?

Monday, August 11, 2008

Learning to Lead - Part 1

By MajGen Perry M. Smith, USAF (Ret.)

The following article was originally published in the Marine Corps Gazette in January 1997.

Part 1 of 2

Successful leaders don't need rows of sharp teeth to swim with the sharks. Here are 30 common sense, often-forgotten tips for good leadership.

In speaking to large audiences on leadership, I am often asked to do the impossible. In less than an hour's time, I am expected to motivate them to improve their skills, inspire them to be better leaders, and to acquaint them with the new technologies and concepts.

To cover all these points in the time allotted, I have come up with "30 Blazing Flashes Of The Obvious" about leadership. Here they are:

1. Know Yourself
All leaders should realize they are, in fact, five or more people. They are who they are, and who they think they are, (and these are never the same); they are who their bosses think they are; and who their subordinates think they are.

Leaders who work hard to get feedback from many sources are more likely to understand and control their various selves, and hence be better leaders.

2. Develop Mental Toughness
Leaders must be brutally honest with themselves or they will slip into the terrible habit of self-deception. Even the best leaders make mistakes. By smoking out these mistakes and correcting them quickly, a good leader can become a superb one.

3. Be Magnanimous
Leaders who share their power and their time can accomplish extraordinary things. The best leaders understand that leadership is the liberation of talent; hence they gain power not only by constantly giving it away, but also by not grabbing it back.

4. Squint With Your Ears
The most important skill for leaders is listening. Introverts have a great edge, since they tend to listen quietly and usually don't suffer from being an "interruptaholic." Leaders should "squint with their ears." Too many bosses are thinking about what they will say next, rather than hearing what is being said now.

5. Trust Your Instinct and Your Impulse
If something smells bad, sounds funny, or causes you to lose sleep at night, take another look. Your instincts combined with your experience can prevent you and your organization from walking off the cliff.

6. Learn By Failure
In my professional career, I have learned much more from my failures than from my successes. As a result, I have become tolerant of the honest failure of others. When a major setback comes along, try to treat it as a marvelous learning experience, for most certainly it will be just that.

7. Protect Innovators
For three years I had a Medal of Honor recipient from Vietnam, Army Col. Jack Jacobs, working for me. He is by far the most innovative person I have ever known. Well over 50 percent of his ideas were awful, but buried among these bad ideas was an occasional pearl of great wisdom. I learned that I had to protect Jack and my organization from his bad ideas while encouraging him to present all his ideas, so we could use his great ones.

8. Beware of Certainty
Leaders should be a bit skeptical of anyone who is totally certain about his or her position. All leaders should have a decent doubt especially when dealing with "true believers" who are always sure they are right.

9. Be Decisive
Top leaders usually must make prudent decisions when they only have about 60 percent of the information they need. Leaders who demand nearly all the information are usually months or years late making decisions.

10. Don't Become Indispensable
Organizations need indispensable institutions not indispensable people. Leaders should not allow themselves to become indispensable, nor should they let any of their subordinates do so.

11. Avoid the Cowardice of Silence
During meetings, so-called leaders often sit on their hands when it is time to raise a hand and speak up. Leadership requires courage - courage to make waves, courage to take on our bosses when they are wrong, and the courage of conviction. Every Robert E. Lee needs a James Longstreet to tell him exactly the way it is.

12. Fight Against Paranoia
Welcome criticism, help people understand that it is OK to have "love quarrels" with the organization. Loyalty and criticism are mutually supporting while slavish loyalty is deadly. Avoid the defensive crouch. Never attribute to malice that which is adequately explained by stupidity.

13. Be Goal Oriented
Leaders, even at a lower level, must try to set some long-term goals for their people and for their organization. People want to know where they are going and in what order of priority.

14. Follow the Platinum Rule
The golden rule is marvelous. But in leadership situations, the platinum rule may be even better: "Treat others the way they would like to be treated."

15. Don't Waste People's Time
The best question a leader can ask a subordinate during a counseling session is, "How am I wasting your time?" Not everyone will tell you, but cherish the ones that do, for they will help you grow and prosper as a leader.