Stop Talking!
Put the talker at ease
Show him/her that you want to listen
Remove distractions from your behavior
Empathize
Be patient
Hold your temper
Try not to argue or criticize. Don't evaluate, just listen
Ask questions
Summarize occasionally to confirm understanding
Put the talker at ease
Show him/her that you want to listen
Remove distractions from your behavior
Empathize
Be patient
Hold your temper
Try not to argue or criticize. Don't evaluate, just listen
Ask questions
Summarize occasionally to confirm understanding
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