Negotiating with Minimal Conflict

In the book "Field Guide to Project Management" by David I Cleland, there is a discussion on page 282 about "Conflict in Negotiations". As the book mentions, PMI (the Project Management Institute) outlines eight project management functions that can be a source of conflict.

To paraphrase from the book, the areas are:

Scope: what is to be done (results, products, services)

Quality: what measures, what steps to be taken

Cost: financial outcomes, savings, ROI

Time: deadlines, resources, when complete

Risk: what risks are accepted, avoided, deflected

Human Resources: what resources, what skills, availability, competency

Contract/Procurement: cost, requirements/specifications, when, how, what, where

Communications: when, how, to whom, contains what

There are several ways to approach handling conflict (see the Guide to the PMBOK), however the important point to keep in mind is we must confront the issue(s) and work with the individuals or groups to come to a win/win outcome.

Unresolved conflict can often lead to bitterness and resentment, which can linger and rise up later to sabotage your project. 

Good List of YouTube Videos for Business and Project Management

I don't link to many external websites, but I like the list of YouTube videos Molly Cunningham has put together on her site.

Click here to check out her site

Communication Tips

How are your project communications? How do others perceive you? How do you perceive yourself as a communicator?  Let us review some rules of communication that will help us better manage our projects.

When making presentations know your:

OBJECTIVE – Goal, Purpose, Destination

LISTENER – Know facts about the group, the group expectations, the key people

APPROACH – Premise, Strategy, Theme, Pay-off for the Listener

When speaking with others one-on-one, use statements that show you are concerned about them. Remember the three “A”s when communicating.

APPRECIATING – Show appreciation for the other person’s problem or situation

Examples: “I appreciate you bringing this to my attention”

“Thank you for letting me know that”

ACKNOWLEDGING – This lets the other person know that you hear them

Example: "I can understand…I sorry to hear that..."

ASSURING – Lets the other person know that you will help

Example: “This will be taken care of…I will see to that personally.”

Some thoughts to ponder…

Project Managers that do not communicate effectively at the right times are destined to fail.

Poor communication skills have derailed many a career.

More than likely you will never be told that your communications skills are lacking.

Every project needs to have a written communication plan.

Acouple of books you might consider are: “The Four Agreements” and the “Seven Survival Skills for a Reengineered World”.