Tips, hints, links, and helpful information related to the discipline of Project Management.
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Wednesday, January 28, 2009
Another Project Goes Live
As many of you know I manage IT projects. While I don't work in an IT department, I still have to manage many of the issues that involve technology. One of the challenges I have had with my current project is getting everybody to agree on and put status updates to the Project Issues List.
A project issues list is key tool to track issues as they arise during and after implementation. If you aren't using one you are setting yourself up to fail.
The issues list should contain:
* A description of the issue
* The person responsible for resolving the issue
* When the issue was opened
* When the issues is expected to resolved
* Notes regarding the ongoing status of the issue
Remember in project management, "what is not in writing has not been said".
Keep and issues list and update it regularly. Finally, negotiate expected resolution dates with those that are responsible for resolving the issues.
Monday, January 19, 2009
The "19 Es" of Excellence by Tom Peters
The "19 Es" of Excellence:
Enthusiasm. (Be an irresistible force of nature!)
Energy. (Be fire! Light fires!)
Exuberance. (Vibrate—cause earthquakes!)
Execution. (Do it! Now! Get it done! Barriers are baloney! Excuses are for wimps! Accountability is gospel! Adhere to the Bill Parcells doctrine: "Blame nobody! Expect nothing! Do something!")
Empowerment. (Respect and appreciation rule! Always ask, "What do you think?" Then listen! Then let go and liberate! Then celebrate!)
Edginess. (Perpetually dancing at the frontier, and a little or a lot beyond.)
Enraged. (Determined to challenge & change the status quo!)
Engaged. (Addicted to MBWA/Managing By Wandering Around. In touch. Always.)
Electronic. (Partners with the world 60/60/24/7 via electronic community building and entanglement of every sort. Crowdsourcing rules!)
Encompassing. (Relentlessly pursue diverse opinions—the more diversity the merrier! Diversity per se "works"!)
Emotion. (The alpha. The omega. The essence of leadership. The essence of sales. The essence of marketing. The essence. Period. Acknowledge it.)
Empathy. (Connect, connect, connect with others' reality and aspirations! "Walk in the other personĂ¢€™s shoes"—until the soles have holes!)
Experience. (Life is theater! Make every activity-contact memorable! Standard: "Insanely Great"/Steve Jobs; "Radically Thrilling"/BMW.)
Eliminate. (Keep it simple!)
Errorprone. (Ready! Fire! Aim! Try a lot of stuff and make a lot of booboos and then try some more stuff and make some more booboos—all of it at the speed of light!)
Evenhanded. (Straight as an arrow! Fair to a fault! Honest as Abe!)
Expectations. (Michelangelo: "The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it." Amen!)
Eudaimonia. (Pursue the highest of human moral purpose—the core of Aristotle's philosophy. Be of service. Always.)
Excellence. (The only standard! Never an exception! Start now! No excuses! If not Excellence, what? If not Excellence now, when?)
Saturday, January 17, 2009
Wednesday, January 14, 2009
When Project Managers Attack! (Rewind)
Certainly there are other reasons to care: a sense of ownership, responsibility to our customers, a commitment to finish what we started, personal pride, professional integrity, because it is the right thing to do, because others are counting on us, because as leaders we must always do what is expected, etc, etc, etc...
Project managers wear many hats. We are members of teams, leaders of teams, we are followers, we are stakeholders, we are fiscal planners, we are risk managers, risk takers, planners, schedulers, mentors, quality assurance reps, writers, motivators, listeners, we are empathetic, we are sympathetic, we demonstrate common sense when others don't, we demonstrate a fair and balanced approach to problems, and lots more.... You get the idea. You can see why we are sometimes frustrated. You can see why we need to be as professional as we can all the time.
I have communicated with many people that read this blog, and there is a lot of frustration out there in the Project Management world. The consensus seems to be that yes, there are organizations that do a good job of Project Management and have a great support structure for their project managers. But, it seems that a large majority of organizations don't do a very good job implementing and/or supporting project management, and according to what I hear, quite a few do a terrible job.
In many organizations the project manager position (if one exists) isn't viewed as a profession, but a job that can be performed by virtually anyone in the organization. That can be frustrating for those of us that consider ourselves to be professionals. We all get frustrated sometimes no matter what job we have. We all feel like we aren’t being supported which can lead us to believe that we are being “setup to fail”.
You know what, we all get paid to do a job, and sometimes the job isn't easy, fun, or structured the way we would like. If our managers value us as individuals then they should be willing to hear our ideas about what we need to be successful.
Keep in mind; the project manager can’t be successful on his or her own. They need a management structure in place that is committed to seeing Project Management succeed. Management must at least agree that Project Management adds or can add Value. Management must be able to state the Value that Project Management is adding or should be adding to the organization. If management can’t do that then you probably need to find a new place to work. It is that important.
Rule #1 - Team Conflict hurts Projects!
Team members need to remember that they must manage their departmental responsibilities as well as their project tasks to support the project to which they are assigned. Their management needs to assist the team members in setting priorities so that the project work doesn't suffer when the departmental work becomes more important.
Rule 2 - Management Apathy Hurts Projects!
All levels of impacted management must remember that if they are not engaged and interested in a project's success then their lack of support is a major contributor to project failure.
Rule #3 - Poor Planning Hurts Projects!
Project Management can only work when the project manager is given time to plan properly. Also, the project sponsor must explain the project's objectives clearly, and most importantly, obtain the entire team's commitment to meet the all of the project's objectives (this is a critical planning component). Simple project management principle: If you Fail to Plan, then you Plan to Fail. The failure to allow enough time for proper project planning is the sponsor's fault.
Keep fighting the Good Fight!
Tuesday, January 06, 2009
Monday, January 05, 2009
Quotes to Ponder for the New Year
No problem can stand the assault of sustained thinking. Voltaire
I do the best I know how, the very best I can; and I mean to keep on doing it to the end. If the end brings me out all right, what is said against me will not amount to anything. If the end brings me out all wrong, ten angels swearing I was right would make no difference. Abraham Lincoln
Doubt whom you will, but never yourself
The people who get on in this world are the people who get up and look for the circumstances they want, and, if they can’t find them, make them. George Bernard Shaw
The only good luck many great men ever had was being born with the ability and determination to overcome bad luck. Channing Pollock
When nothing seems to help, I go and look at the stonecutter hammering away at his rock perhaps a hundred times without as much as a crack showing in it. Yet at the hundred and first blow it will split in two, and I know it was not that blow that did it – but all that had gone before. Jacob Riis
As I grow older, I pay less attention to what men say. I just watch what they do. Andrew Carnegie
Success is a journey, not a destination. Ben Sweetland
Only those who dare to fail greatly can ever achieve greatly.
Do not let what you cannot do interfere with what you can do. John Wooden
Act as though it were impossible to fail.
Don’t be afraid to take a big step if one is indicated. You can’t cross a chasm in two small jumps. David Lloyd George
Courage is doing what you’re afraid to do. There can be no courage unless you’re scared. Eddie Rickenbacher
All of the significant battles are waged within self. Sheldon Kopp
Wednesday, December 24, 2008
My (not glib) Christmas Thank You
God. I know I will be scared when I see you
My wife and kids. Why you put up with me I will never know. I love you all deeply and pray for each of you. Please don’t give up on yourselves or me
My parents. Your love and concern was/is the deepest I have known
My sisters. Beautiful people with good hearts
Our troops for enduring conditions and situations we can’t imagine. They are our heroes, and we must never lose sight of that
Policewomen and men. My dad was a cop for many years. They are always in harm’s way and are fighting some very bad people every day.
Nurses. Wow, what you do is incredible
Firemen and women. They are under paid, under appreciated, and they should be commended for their dedication and courage
Kids that defy the odds and always strive to do and be their best
George Bush and Dick Cheney. I’m mad at them for rushing us into war and their other mistakes, but they have worked very hard to help us avoid another 9/11
Military families. Their support helps our soldiers endure
Jimmy Carter. He works tirelessly for others
My manager. Your dedication to family and work is inspiring and awesome
Co-workers and bosses – past and present - that supported me (and those that didn’t). Without them I would be nothing
Leaders. We know who you are
Friends. It has been a wild ride
People with character. We see you
Honest politicians. They do exist. Trust, but verify
People struggling through hard times, yet remaining faithful
People with kind and gentle spirits
People that love to laugh
Anybody that says “thank you”
Great listeners
Women. You guys are awesome
Tuesday, December 23, 2008
Excellent Free Christmas Music!
Great site for free Christmas Music - Click here
Be sure to scroll down the page to get past years' music.
Monday, December 22, 2008
Happy Holidays to ProjectSteps Readers
Tuesday, December 16, 2008
Monday, December 08, 2008
Great New Book!
Enough: True Measures of Money, Business, and Life
How about these Chapter Titles!
"Too Much Cost, Not Enough Value"
Too Much Speculation, Not Enough Investment"
"Too Much Complexity, Not Enough Simplicity"
"Too Much Counting, Not Enough Trust"
"Too Much Business Conduct, Not Enough Professional Conduct"
"Too Much Salesmanship, Not Enough Stewardship"
"Too Much Focus on Things, Not Enough Focus on Commitment"
"Too Many Twenty-first Century Values, Not Enough Eighteenth-Century Values"
"Too Much 'Success,' Not Enough Character"
Mr. Bogle begins with this:
"At a party given by a billionaire on Shelter Island, Kurt Vonnegut informs his pal, Joseph Heller, that their host, a hedge fund manager, had made more money in a single day than Heller had earned from his wildly popular novel Catch-22 over its whole history. Heller responds, 'Yes, but I have something he will never have; Enough".
The only thing I can say is Buy this Book
Sunday, December 07, 2008
Religious Group's Private Jet Not Tax Exempt
Originally found here.
"A Kenneth Copeland Ministry jet worth $3.6 million has been denied tax-exempt status by the Tarrant Appraisal District, setting the stage for a battle that could require the minister to reveal his salary if he wants the jet to be tax-free.
Jeffery D. Law, Tarrant chief appraiser, said the jet was denied tax exemption because the ministry failed to disclose salaries of directors as an application requires…
Compensation paid Copeland and other members of his family has been the source of a U.S. senator’s inquiry, but the televangelist has been unwilling to disclose the information publicly.
If the ministry gives the compensation information to the appraisal district, it would be open to public disclosure."
I'm so happy our preachers can ride around in their own corporate jets. These guys are too "good" to ride coach?
Steve
Friday, December 05, 2008
Tom Peter's 27 Points to Transform an Organization
1. Learn to thrive in unstable times—our lot (and our opportunity) for the foreseeable future.
2. Only putting people first wins in the long haul, good times and especially tough times. (No "cultural differences" on that one! Colombia = Germany = the USA.)
3. MBWA/Managing By Wandering Around. Stay in touch!
4. Call a customer today!
5. Train! Train! Train! (Growing people outperform stagnant people in terms of attitude and output—by a wide margin.)
6. "Putting people first" means making everyone successful at work (and at home).
7. Make "we care" a/the company motto—a moneymaker as well as a source of pride.
8. All around the world, women are an undervalued asset.
9. Diversity is a winning strategy, and not for reasons of social justice: The more different perspectives around the table, the better the thinking.
10. Take a person in another function to lunch; friendships, lots of, are the best antidote to bad cross-functional task accomplishments. (Lousy cross-functional communication stops companies and armies alike.)
11. Transparency in all we do.
12. Create an "Innovation Machine" (even in tough times). (Hint: Trying more stuff than the other guy is Tactic #1.)
13. We always underestimate the Innovation Advantage when 100% of people see themselves as "innovators." (Hint: They are if only you'd bother to ask "What can we do better?")
14. Get the darned Basics right—always Competitive Advantage #1. (Be relentless!)
15. Great Execution beats great strategy—99% of the time. (Make that 100% of the time.)
16. A "bias for action" is a "bias for success." (Great hockey player Wayne Gretzky: "You miss 100% of the shots you don't take.")
17. No mistakes, no progress! (A lot of fast mistakes, a lot of fast progress.) (Australian businessman Phil Daniels: "Reward excellent failures. Punish mediocre successes.")
18. Sometimes "little stuff" is more powerful than "big stuff" when it comes to change.
19. Keep it simple! (Making "it" "simple" is hard work! And pays off!)
20. Remember the "eternal truths" of leadership—constants over the centuries. (They say Nelson Mandela's greatest asset was a great smile—you couldn't say no to him, even his jailors couldn't.)
21. Walk the talk. ("You must be the change you wish to see in the world."—Gandhi)
22. When it comes to leadership, character and people skills beat technical skills. (Emotional Intelligence beats, or at least ties, school intelligence.)
23. It's always "the little things" when it comes to "people stuff." (Learn to say "thank you" with great regularity. Learn to apologize when you're wrong. Learn the Big Four words: "What do you think?" Learn to listen—it can be learned with lots and lots of practice.)
24. The "obvious" may be obvious, but "getting the obvious done" is harder said than done.
25. Time micro-management is the only real "control" variable we have. (You = Your calendar. Calendars never lie.)
26. All managers have a professional obligation to their communities and their country as well as to the company and profit and themselves. (Forgetting this got the Americans into deep trouble.)
27. EXCELLENCE. ALWAYS. (What else?)
See more great stuff at Tom Peter's Website
Friday, November 28, 2008
Sunday, November 23, 2008
Monday, November 10, 2008
Project Failure
Project Failures are everywhere. Below is a list of project failures taken from an article that appears on the Lessons-from-History website. You can read the full article here.
Why are there so many project failures? My therory is it they are many times a result of a combination of several things:
Weak project management
Poor or non-existent project sponsorship
An organizational culture that severely disfunctional
Incomplete and/or inaccurate requirements
Some Notable Project Failures (from Lessons-from-History.com)
The following list of failures happened within the project itself supporting the Standish claim that close to 50% of projects are seriously challenged:
- The IRS project on taxpayer compliance took over a decade to complete and cost the country an unanticipated $50 bn.
- The Oregon DMV conversion to new software took eight years to complete, the budget grew by 146% ($123m) and public outcry eventually killed the entire project.
- The State of Florida welfare system was plagued with numerous computational errors and $260m in overpayments!
- August 2008 Unencrypted memory stick lost with names/dates of birth of 84,000 inmates, England 's entire prison population. Home addresses of 33,000 who had six convictions.
- Feb. 2007 £20bn UK NHS computer system 'doomed to fail‘a senior insider has warned.
- 2007 laptop with records of 600,000 recruits was stolen from Royal Navy recruiter's car
- In September 2006 Department of Homeland Security admitted project failure and closed the Emerge2 program $229m (a new financial IT system).
- In May 2006 the disastrous Seasprite helicopter program for the Australian Navy, with $1bn spent, the helicopters were grounded due to software problems.
- In April 2005 inter-departmental warfare played a significant role in the failure of a $64m federal IT project.
- In 2005 British food retailer J Sainsbury had to write off $526m it had invested in an automated supply-chain management system.
- In 2005 US Justice Department Inspector General report stated $170m FBI Virtual Case File project was a failure, after five years and $104m in expenditures. Over one 18-month period, the FBI gave its contractor nearly 400 requirements changes.
- In 2005 the UK Inland Revenue produced tax payment overpayments of $3.45 bn because of software errors.
- May 2005 major hybrid car manufacturer installed software fix on 160,000 vehicles. The automobile industry spends $2 to $3 bn per year fixing software problems.
- July 2004 a new government welfare management system in Canada costing $200m was unable to handle a simple benefits rate increase. The contract allowed for 6 weeks of acceptance testing and never tested the ability to handle a rate increase.
- In 2004 Avis cancelled an ERP system after $54.5m is spent
- In 2002 the UK government wasted £698m on Pathway project, smartcards for benefits payments, & £134m overspend on magistrates' courts Libra system.
Mini nuclear plants to power 20,000 homes
From the Guardian
Nuclear power plants smaller than a garden shed and able to power 20,000 homes will be on sale within five years, say scientists at Los Alamos, the
The miniature reactors will be factory-sealed, contain no weapons-grade material, have no moving parts and will be nearly impossible to steal because they will be encased in concrete and buried underground.
The
Monday, November 03, 2008
Quality Improvement – Six Steps to Improving Quality
What key activities should be undertaken?
Collect data on all aspects of the theme (all problems)
Clarify the problems from various viewpoints
Select a problem collected in the previous step
Identify what the customer wants (their requirements)
Write a clear statement of the problem
Utilize data to help establish a target
Present the problem statement to management or your project sponsor
Tools You Can Use:
Checklists
Graphs
Pareto Charts
Control Charts
Histograms
Problem Statement Matrix
Note – Step Three will be coming in the next few days