Step 2 - What is the Objective - To select a problem and set a target for improvement
What key activities should be undertaken?
Collect data on all aspects of the theme (all problems)
Clarify the problems from various viewpoints
Select a problem collected in the previous step
Identify what the customer wants (their requirements)
Write a clear statement of the problem
Utilize data to help establish a target
Present the problem statement to management or your project sponsor
Tools You Can Use:
Checklists
Graphs
Pareto Charts
Control Charts
Histograms
Problem Statement Matrix
Note – Step Three will be coming in the next few days
Monday, November 03, 2008
Sunday, November 02, 2008
Tuesday, October 28, 2008
Quality Improvement – Six Steps to Improving Quality
Step 1 - Reason for Improvement
Objective – Identify the Problem (Theme).
What key activities should be undertaken?
Research for Theme(s) (Problems)
- Review key processes and Key Performance Indicators (KPIs)
- Survey internal/external customers
- Identify what the team knows (brainstorming)
- Conduct interviews
Determine Process Ownership (related to problem/improvement)
- Document the “As Is” processes
- Determine customer needs
- Determine what improvement is needed using available data
- Show likely impacts of the solution/new process
- Get to work on the new solution/activities
Tools to Utilize
* Control Charts
* Brainstorming
* Process Maps
* Relationship Interaction Diagram
* Variance Analysis
Key Questions to Ask
* What do we produce? (Work products)
* Whom do we do it for?
* How well do we do it?
* How do we know we are doing it well?
*** Note: The other five steps will be posted in the coming days.
Sunday, October 26, 2008
Saturday, October 25, 2008
Friday, October 24, 2008
General Colin Powell and Leadership
General Colin Powell spoke at this year's PMI (Project Management Institute) Global Congress in Denver, CO.
The PMI website summarizes General Powell's remarks below.
“Leadership is leadership is leadership,” says General Powell, who served as a U.S. National Security Advisor for former President Ronald Reagan and held executive positions at several organizations.
“At the end of the day you have to convince a bunch of followers to do what you want them to do—and [convince them] that they want to do it.”
The goal, he says, is to make sure every member of the team knows what is expected of them and to create a whole that is greater than the sum of its parts. That means providing support, plus clear, concise missions and inspiration.
“The leader’s passion has to be the example of excellence in the organization and people will want to follow you,” he says.
Sometimes, though, the difference between a good leader and a bad leader is as simple as the ability to recognize when an employee is worth the investment—and when they are not. While it’s important, General Powell says, to capitalize on strengths and build on weakness, leaders can’t “carry dead weight.”
The PMI website summarizes General Powell's remarks below.
“Leadership is leadership is leadership,” says General Powell, who served as a U.S. National Security Advisor for former President Ronald Reagan and held executive positions at several organizations.
“At the end of the day you have to convince a bunch of followers to do what you want them to do—and [convince them] that they want to do it.”
The goal, he says, is to make sure every member of the team knows what is expected of them and to create a whole that is greater than the sum of its parts. That means providing support, plus clear, concise missions and inspiration.
“The leader’s passion has to be the example of excellence in the organization and people will want to follow you,” he says.
Sometimes, though, the difference between a good leader and a bad leader is as simple as the ability to recognize when an employee is worth the investment—and when they are not. While it’s important, General Powell says, to capitalize on strengths and build on weakness, leaders can’t “carry dead weight.”
Saturday, October 18, 2008
In Denver,CO and a Mile High!
Waiting for the PMI global conference to start. I attended the ISSIG business meeting today and walked around the city. Denver is a great town.