In regards to leadership, the book states, "When we trust someone, we assume they'll act honestly and truthfully and be reliable and predictable. We also assume they won't take advantage of our trust. Trust is the essence of leadership because it's impossible to lead people who don't trust you. "
Some quotes from the book to gain the trust from others....
Be open
Be fair
Speak your feelings
Tell the truth
Show consistency
Fulfill your promises
Maintain confidences
-----------------------------
I think this is a great book. Enjoy!