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Wednesday, February 29, 2012

Can You See Me Now?

Do you manage your projects mostly from your desk? Are you falling into the trap of managing projects via e-mail, voice mail, fax, letter, and failing to communicate with your customers and stakeholders face-to-face?

People value one-on-one conversations. A project manager that doesn't spend significant time on his or her project speaking directly to their customers will not be as effective as the one the takes the time to conduct meetings in person.

As project managers we are selling "experiences" and "solutions". Can you effectively sell your ideas as a faceless e-mail machine? Can you "WOW" your customers with tired voice mails and bland status reports?

Good customers want to see you as much as possible. They want to feel your enthusiasm, experience your excitement, and have you tell them eye-to-eye that "it’s all good".

Don’t cower (and sour) behind your keyboard sending status reports and e-mails and think your are doing your job. You can't gain your customer's trust unless you speak with them one on one.

As Tom Peter says, "If there is nothing special about your won't get noticed, and that means you won't get paid much either".

It is hard to get noticed when people can't see you. BE VISIBLE!

1 comment:

Nikzad said...

I agree with your point of view. Customers attach themselves not with the products of the company, but with the story/legacy which the company promotes through its representatives or employees. Personal touch to service reigns over product anytime.