I have a book entitled “What Makes a Good Project Manager” by James S. Pennypacker and Jeannette Cabanis-Brewin. In the book, there is a reference to a 2001 ComputerWorld article that discusses “The Perfect Project Manager”. The consensus of the article was in the world of Information Technology (IT) there are three general areas of Project Management competency: Technology, Business, and Behavior (in no certain order).
One of the CIOs interviewed in the ComputerWorld article stated “in order to motivate IT workers, you need … an understanding of human behavior and how to motivate teams.” Do not miss this important point. Project Managers are primarily team leaders, motivators, and communicators. Project Managers will not be successful managing IT projects if they do not have an understanding of basic human behavior.
It has also been determined there are three Project Management skills that are required for success in IT:
General Management Skills
Project Management Skills
IT Management Skills
Under General Management, the key areas of expertise are (not in order):
Many companies are now interviewing Project Managers placing a heavy emphasis on character traits versus professional competencies. These companies realize if a Project Manager cannot get along well with others and have poor communication skills they will not be successful.
The key to project success is having a competent project manager and the number one competency of a project manager is honesty. Research has shown that projects are more likely to fail because the human elements are not managed. In order to mitigate this type of risk project managers need to develop skills that support sound decision-making, good communications, motivational techniques, and conflict management.