Does your organization perform business process mapping? Mapping of business processes is important if you want to understand what is happening. Mapping your "as is" processes tells you a lot about what you may already know, but also a lot about what you don't know.
When you begin to map your processes, you will start to see the activities, products, information, and decisions being made that support the process.
Some reasons to map your business processes are:
Mapping the "as is" processes will assist your team when doing detailed analysis
Helps to identify process ownership, and identifies the roles that support the process
Helps to show the difference between cycle time and value-added time
Helps to measure process performance
Helps to identify problem areas to address
Establishes performance baselines when creating "to be" processes
Identifies process bottlenecks, and disconnects
Shows relationships between activities and products
NOTE: When looking at what processes to model, the processes that cross functional business areas should be addressed first.
Three principles to keep in mind when process modeling are (in this order):
Eliminate wasted time and work
Consolidate efforts where possible
Automate (where it adds value)
When process mapping we are always asking questions like "why are we doing this", "why are we not doing that", "can this step be eliminated, consolidated, automated", "can we do this step/sub-process better, faster, smarter, cheaper”? Business process mapping can help your organization to operate more efficiently and respond to change faster, which ultimately will lead to improved customer satisfaction.
For more information be sure to Google "Business Process Mapping" or "Business Process Modeling"