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Tuesday, July 06, 2004

Project Communications

Good communications are a necessity if you want to have success on your projects. You need continual, effective communications among all team members during the life of the project if you want to minimize problems with stakeholders.

Agreements must be made early on regarding goals, how problems will be addressed and solved, how resources will be managed, and how the expectations of stakeholders will be satisfied. Project Communications are conducted throughout the lifecycle of the project. When the customer creates a business case or project request they start the communications process and the activities that follow (Project Charter, Statement of Work, Work Breakdown Structure, etc) support the project's communications effort. All project teams need to keep in mind the four major communication areas they must support.

RESPONSIBILITY: Each member of the team needs to be aware of their role on the team and their responsibilities.

COORDINATION: Information among team members is shared and each member works to carry out their assignments in the time allotted.

STATUS: Progress is tracked, issues are identified, and action is taken to remedy any problems. Project status reports are distributed to all project stakeholders.

AUTHORIZATION: Team members must be kept informed about decisions made by customers, vendors, sponsors, and management personnel that relate to the project.

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