Ten Keys to Civility

A local foundation here in Florida, USA has developed a set of "Ten Keys to Civility".  These are a perfect set of guiding principles for the project manager. Click here to view their website and find out more.

Respect Others - Honor other people and their opinions, especially in the midst of a disagreement. 

Think Positively - Keep an open mind and assume others have good intentions.

Pay Attention - Be aware and attend to the world and the people around you.

Make a Difference - Get involved.

Speak Kindly - Choose not to spread or listen to gossip.

Say Thank You - Let others know they are appreciated.

Accepts Others - Our differences are what make us interesting.

Rediscover Silence - Keep noise to a minimum.

Listen - Focus on others in order to better understand their points of view.

Keep Your Cool - Accept life's challenges with grace.

Quick Tips for the New Week

Get up earlier

Go to bed later

Work harder

Finish what you start

Learn one new thing

Renew one contact

Ask, "How can I help you?" at least once

Make yourself visible

Be of good cheer

Say "Thank You" at least once a day

Repeat tomorrow

Reminders for the Project Manager

Show appreciation - thanking people for their assistance is not only the right thing to do it is expected.

Listen effectively - think before speaking. Listen attentively. Make the person feel like they are the only thing you are focusing on.

Give credit to others - always give credit where credit is due.

Don't be negative - negative people can kill team creativity. Eliminate them from your team if possible.

Have a work/life balance - don't forget that all work and no play makes for a dull life.

Don't have hidden agendas - they are only hidden for a while, and most people realize what you are doing.

Be willing to publicly admit your failures - there is nothing more pathetic than the person that never admits a mistake.

Talk about the problem not the person - don't personalize problems and make them about a person or group. Be willing to focus on only on the problem.

If you lie down with dogs you will get fleas - be careful of your relationships in the workplace. Trust, but verify.

Don't gossip - gossip can hurt careers and projects. Don't participate in gossip and don't allow it on your team.

Use Empathy not Sympathy when dealing with delicate issues - Empathic listening is listening with intent to understand. Sympathetic listening is a form of agreement and judgement.

Diagnose before your prescribe - if people don't have confidence in your diagnosis, they won't have confidence in your prescription

Keep your commitments and promises - enough said.

Remember while you are free to choose your actions, you aren't free to choose the consequence of those actions.

Thought for the Day

Obey the principles without being bound by them.

Bruce Lee

Politics and Projects

Here is a list of things to keep in mind when managing projects in a highly politicized environment:

• Learn to negotiate from a position of strength
• Do everything you can to educate those around you about Project Management. Stress the benefits and overcome the objections by pointing to your successes.
• Master the art of influence.
• Understand that masterful politicians are sometimes helpful to you and your project, but can also be detriment to your project's success.
• An effective executive sponsor can help minimize political time wasting events that slow project progress and increase project budgets.
• Recognize that conflict on your project is inevitable and necessary.How you respond to conflict will determine how successful you are.
• Mastering the art of negotiation is a critical skill for project managers.
• Negotiate up front how much power you will have as project manager, how and where it can be used, and when it applies to securing needed resources for your project.
• Realize that for the most part internal politics wastes time and is usually not something that people enjoy.
• Team commitment and loyalty will help to minimize project politics.
• Don't fight a political system you don't understand and can't influence. Leave that to the experts. (Hint: get these experts to support your project if possible).
• A good communications plan will help to lessen the politics on your project.
• Every project usually has at least one "politician" in the organization that is out to either sabotage it, or will try to ensure that it isn't fully implemented.
• Recognize that change (which is what projects are all about) scares some people and your project's deliverables can lead to a loss of power or influence for certain individuals or departments. Anticipate this and have a plan to deal with the behaviors that will surface.

The Culture of Project Management

Is the culture in your organization in chaos?  A great first step an organization can take is to ensure that their project leaders are trained and fluent in the discipline of Project Management. Also, and most importantly, senior management must understand and embrace the value of project management, and commit to support the process of implementing project management throughout all levels of the organization. 

To help change the organizational culture to one that embraces and values project management, it should fund and support the development of a project office, which can help facilitate rolling out this “project management culture”.

Some first steps that should be taken:

• Clearly define the roles and responsibilities of existing project managers and project support personnel
• Develop a basic project management training plan for the entire organization to familiarize all with the project management verbiage and practices
• Identify and provide specialized advanced training for all project leaders and functional managers
• Develop a project management office (PMO) to provide enterprise coaching, and to develop and manage your organization’s project management methodology
• In addition to the methodology, the PMO should develop and maintain standard project management templates for the organization to use
• Ensure that existing projects are audited and meet your organization’s minimum project management standards
• Setup a program where your PMO provides coaching to less experienced project managers and oversight of all enterprise projects
• Ensure all projects have Lessons Learned captured
• Use software tools and systems to show the value of project management.

There are many more things that could be added to the list above, but the intent of this post is to get people thinking about ways to change the Project Management Culture where they work.  As always I welcome your comments.

PMO Checklist

If your organization is planning to start up a PMO, you might want to look at the points below.

Identify the participants and their roles
Identify potential project team members as well as the major players in the user community that will test and except the final product or service. Ensure the Sponsor is engaged and has signed the Project Charter

Assign the project manager early
The Project Manager will make or break a project. Be sure the individual has the expertise to manage the project and they work well with others. Do not hesitate to look at outside sources if there is no one on staff that qualifies.

Assess the qualifications and experience of the planned project team members
Along with the project manager, assess carefully the qualifications and experience of each team member as they pertain to the specifics of this project. Keep in mind the importance of team players, and the ability to get along with others.

Conduct a project kickoff meeting
Officially start the project with a meeting of all parties involved. The project team should be introduced, the milestones reviewed with estimated completion dates, and expectations as to the level of participation, should be outlined.

Complete a detailed work plan
A preliminary work plan with major milestones should have been completed while developing the Requirements Document or Statement of Work. Now is the time to work with the project manager in identifying the tasks involved for each milestone. The work plan should list the tasks for each milestone with the estimated hours, start and stop dates, costs and responsible parties. Sample work plans and templates are available through the PMO upon request.

Establish an issues control tracking systemEstablish a method by which, all issues pertaining to the project are recorded and can be reviewed regularly and tracked by the project team. All issues should eventually have a documented resolution.

Establish a regular project team review meeting scheduleRegularly scheduled project review meetings should be incorporated into the work plan. These meetings are to review the current progress of the project including the percentage of completeness of work plan tasks.

Establish a participant update meeting schedule
Periodic participant update meetings should be incorporated into the work plan. These meetings are to present the current progress of the project to upper management and major participants in the user community.

Follow your Work Plan, create and maintain an issues list, and
Track, Manage, and Obtain Approval for
ALL Scope Changes

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