Being on Time

My dad always stressed to me the importance of being on time.  It is unfair and rude to others to consistently be late to meetings, appointments, and get togethers.  There is a good article by Tim Sanders over on his website entitled "Early Is The New On-Time".

In the article Tim's says -  (Click here for link to full article)

"Promise made, promise kept - That's a principle I hold dear. 
This was taught to me early in life by my grandmom, who raised me.  She believed that we should keep our promises for ourselves (self-image) as well as for others (politeness, reputation).  In her day, it was a basic measure of integrity, whether you are keeping a promise as an individual, a city or even a nation.
Unfortunately, when it comes to being on time or on schedule, we live in a nation of tardies.  This is profoundly true in the technology and creative community.

When I worked at Yahoo, the parking garage was almost empty until around 9:30, then it gradually filled up - and stayed full well past 6pm.  Meetings never started on time, as most participants filed in fashionably late.  When seasoned execs joined the company (after the dotcom bust), they were horrified by this cultural practice...wondering how people could get-stuff-done in such a slack environment. 

Worse, the advent of the mobile phone has enabled anyone to run late, so long as they call (or text) to say they are "stuck in traffic/meeting/etc."  In the old days, you didn't like to be late because of the stress of the unknown, but now that your manager can say, "It's OK, take your time," then why run on time? 

This mentality has bled into enterprise level tardiness: Product launches and project implementations that run late or are re-scheduled at the first sign of complication.  Over the last decade, it's culminated into a late-running nation of professionals that can't be depended on to be on time."

(Click here for link to full article)

Planning Steps for Dummies

One of the biggest reasons projects fail is because groups/organizations use an adhoc or random non-repeatable method to plan the work. Minor issues and details are overlooked in the “planning” phase that can turn into major problems down the road. It happens all the time. Combine the normal corporate bad communication with worker incompetency, mix in some management apathy, and you are setting yourself for disaster.

Poor planning, organizational miscommunication, and employee/employer errors mixed with a lack of training can be expensive and sometimes catastrophic (Think NASA).

What can be done? How about applying some basic project management processes to the work? Below are some very simple steps to get started. There are many more to consider depending on the size of your project, but we must realize that some organizations need to move away from today’s chaos and get back to basics right away.

Four Simple Steps

STEP 1 - Divide the work down into tasks that must be completed. Then continue to break the tasks down into smaller tasks. No task should take more than a day (two at most).

One reason that projects are delivered late is because project managers aren’t breaking down the work into smaller and smaller tasks (decomposition). Small tasks are easier to estimate and manage. Remember, good estimates are the foundation of on-time, on-budget projects.

STEP 2 - Sequence your tasks by dependency

If you don’t establish your dependencies you don’t have a timeline since dependencies help establish duration.

STEP 3 - Verifiable Milestones

What pieces of the project will you deliver and when. Remember the old saying, “you can’t manage what you can’t measure”.

STEP 4 - Assign tasks to people not groups

Get everything on paper. Remember my favorite project management rule “what is not in writing has not been said”. Also, ensure everyone understands their role and responsibilities. No matter what you do there will always be somebody that can’t follow instructions or refuses to fall in line. These people need to be brought into line or moved off the project quickly.

Miscommunication is fatal to projects. Always communicate in multiple ways; – face-to-face, team meetings, status reports, e-mail (as a last resort). Monitor progress, give feedback continuously, and document, document, document.

Time Wasted

As project managers we are very focused on time. As time passes, we often find that our project and personal objectives aren’t being achieved. We look back at our project or personal goals and see ways we could have done things differently that would have saved us time. We agonize over the loss of time, and look for ways to do more with less, or look to find additional resources to help make up for the lack of time.

A while back I was sent a link to a website that brings the topic of time to the forefront. It has significant meaning, especially when applied to our personal lives. Be sure you have your sound turned up on your device and give the link a try.

Check out the site at: The Time Movie

The Art of Life and Project Management

"The art of life lies in a constant readjustment of our surroundings.” - Kakuzo Okakura .....


"The art of project management lies in the constant readjustment to changing conditions" - Author Unknown .....

Project Managers Must Forgive Others and be Forgiven

Great words from Abraham Lincoln. I have a lot of work to do in this area.

"I will greet this day with a forgiving spirit. For too long, every ounce of forgiveness I owned was locked away, hidden from view, waiting for me to bestow its precious presence upon some worthy person. Alas, I found most people to be singularly unworthy of my valuable forgiveness, and since they never asked for any, I kept it all for myself. Now, the forgiveness that I hoarded has sprouted inside my heart like a crippled seed yielding bitter fruit. No more. At this moment, my life has taken on new hope and assurance. Of all the world’s population, I am one of the few possessors of the secret to dissipating anger and resentment. I now understand that forgiveness has value only when it is given away. By the simple act of granting forgiveness, I release the demons of the past about which I can do nothing, and I create in myself a new heart, a new beginning. I will greet this day with a forgiving spirit.

"I will forgive even those who do not ask for forgiveness. Many are the times when I have seethed in anger at a word or deed thrown into my life by an unthinking or uncaring person. I have wasted valuable hours imagining revenge or confusion. Now I see the truth revealed about this psychological rock inside my shoe. The rage I nurture is often one-sided, for my offender seldom gives thought to his offense. I will now and forevermore silently offer my forgiveness even to those who do not see that they need it. By the act of forgiving, I am no longer consumed by unproductive thoughts. I give up my bitterness. I am content in my soul and effective again with my fellow man.

"I will greet this day with a forgiving spirit. I will forgive those who criticize me unjustly. Knowing that slavery in any form is wrong, I also know that the person who lives a life according to the opinion of others is a slave. I am not a slave. I have chosen my counsel.

"I know the difference between right and wrong. I know what is best for the future of my family, and neither misguided opinion nor unjust criticism will alter my course. Those who are critical of my goals and dreams simply do not understand the higher purpose to which I have been called. Therefore, their scorn does not affect my attitude or action. I forgive their lack of vision, and I forge ahead. I now know that criticism is part of the price paid for leaping past mediocrity.

"I will greet this day with a forgiving spirit. I will forgive myself. For many years, my greatest enemy has been myself. Every mistake, every miscalculation, every stumble I made has been replayed again and again in my mind. Every broken promise, every day wasted, every goal not reached has compounded the disgust I feel for the lack of achievement in my life.

"My dismay has developed a paralyzing grip. When I disappoint myself, I respond with inaction and become more disappointed. I realize today that it is impossible to fight an enemy living in my head. By forgiving myself, I erase the doubts, fears, and frustration that have kept my past in the present. From this day forward, my history will cease to control my destiny.

"I have forgiven myself.

"My life has just begun.

"I will forgive even those who do not ask for forgiveness.

"I will forgive those who criticize me unjustly.

"I will forgive myself.

"I will greet this day with a forgiving spirit."

-- Abraham Lincoln

Tom Peters: Seven-step Path to Sustaining Success

From Tom Peters post - Seven-step Path to Sustaining Success

You take care of the people.
The people take care of the service.
The service takes care of the customer.
The customer takes care of the profit.
The profit takes care of the re-investment.
The re-investment takes care of the re-invention.
The re-invention takes care of the future.
(And at every step the only measure is EXCELLENCE.)

Q.E.D.

Tom Peters makes it simple for the rest of us!

Project Customers

All projects must end.  Hopefully, they end with the customer and sponsor being happy with the project's deliverables.  A key thing to plan for on every project is how the customer will be managed after project implementation.


Many organizations rely on Customer Relationship Management (CRM) software to help them manage their customers. CRM systems have evolved to be must have tools for many organizations, and all project managers should be familiar with their capabilities and limitations.   Also, since many CRM systems are hosted in the cloud, the startup costs can be very reasonable.


Wikipedia defines Customer Relationship Management as "a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service.^[1] Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments".


If you are interested in learning more about CRM systems, one company I have looked at is Hosted CRM from Sherweb.  If you have done business with them in the past, let me know what you think by leaving a comment below.


Also, make sure you check out these great customer service jobs from Jobboom, a supporter of this blog.