Search This Blog

Saturday, May 31, 2008

You can now follow me on Twitter

If you are a “Twitter” fan, you can follow me by creating an account with Twitter, or you can just view my “tweets” by coming to this page. My Twitter ID is sfseay.

What is Twitter you say?

As taken from Wikipedia, “Twitter is a free social networking and micro-blogging service that allows users to send "updates" (or "tweets"; text-based posts, up to 140 characters long) to the Twitter website, via the Twitter website, short message service (SMS), instant messaging, or a third-party application such as Twitterrific or Facebook.

Updates are displayed on the user's profile page and instantly delivered to other users who have signed up to receive them. The sender can restrict delivery to those in his or her circle of friends (delivery to everyone is the default). Users can receive updates via the Twitter website, instant messaging, SMS, RSS, email or through an application. For SMS, four gateway numbers are currently available: short codes for the United States, Canada, and India, as well as a United Kingdom number for international use. Several third parties offer posting and receiving updates via email.

Monday, May 26, 2008

Thoughts from a Child

WHEN YOU THOUGHT I WASN‘T LOOKING

(Written by a former child)

When you thought I wasn‘t looking, I saw you hang my first painting
on the refrigerator, and I immediately wanted to paint another one.



When you thought I wasn‘t looking I saw you feed a stray cat, and I
 learned that it was good to be kind to animals.



When you thought I wasn‘t looking, I saw you make my favorite cake
 for me and I learned that the little things can be the special things in 
life.



When you thought I wasn‘t looking I heard you say a prayer, and I 
knew there is a God I could always talk to and I learned to trust in God.



When you thought I wasn‘t looking, I saw you make a meal and take it 
to a friend who was sick, and I learned that we all have to help take
 care of each other.



When you thought I wasn‘t looking, I saw you give of your time and
 money to help people who had nothing and I learned that those who have 
something should give to those who don‘t.



When you thought I wasn‘t looking, I saw you take care of our house 
and everyone in it and I learned we have to take care of what we are
 given.



When you thought I wasn‘t looking, I saw how you handled your 
responsibilities, even when you didn‘t feel good and I learned that 
I would have to be responsible when I grow up.



When you thought I wasn‘t looking, I saw tears come from your eyes 
and I learned that sometimes things hurt, but it‘s all right to cry.



When you thought I wasn‘t looking, I saw that you cared and 
I wanted to be everything that I could be.



When you thought I wasn‘t looking, I learned most of life‘s lessons
 that I need to know to be a good and productive person when I grow up.



When you thought I wasn‘t looking, I looked at you and wanted to
 say, "Thanks for all the things I saw when you thought I wasn‘t looking."

Tuesday, May 20, 2008

Project Management and IBM Pulse08

I was fortunate to speak again this year at IBM’s Pulse Conference (Maximo World last year). My presentation for this year’s event was entitled “A Project Management Approach to Implementing Maximo”. As described by IBM, the Pulse conference, held in Orlando, FL (USA) brings together an audience of more than 4000 Tivoli®, Maximo® and Tivoli Netcool® users with IBM partners, industry analysts, and IBM technical experts for one spectacular global event dedicated to the latest technology and best practices in service management.

One of the highlights of the conference so far was listening to one of the keynote speakers, Lance Armstrong. Lance has a passion for his foundation - LiveStrong - and his story regarding his battle with cancer and seven Tour De France victories was compelling and inspirational.

In closing, while my presentation focused on our organization’s Maximo IT project, I believe the presentation would be beneficial to any project manager whether they are managing an IT initiative or some other kind of project. If you would like a copy of the presentation drop me an e-mail.

Tuesday, May 13, 2008

End of Project Review/Audit Questions

Here is an excerpt of a document I found in my project document library (you have one don't you?). I don't have the author's name, but will be will be happy to credit him/her if somebody knows the source.

Project Audit Questions

The project audit questions are broken into four topic categories: project management practice, critical incidents, project results and suggestions for the future. These questions cover the major categories of importance for most projects. However, if for a particular project an important category is missed, additional questions can be proposed by team members.

Individuals should first answer all the questions in this section, and then analyze those with a "No" answer.


A) Project Management Practice

Was the project goal clear?

Was a core team established?

If yes, did it remain together for the entire project?

Was a detailed project plan developed?

If yes, did the core team participate in developing it?

Did the plan cover the entire process from concept to customer?

Was the project deadline truly negotiated with the project sponsors?

Were core team members made aware of the benefits of the project for themselves?

for the organization?

Were core team members continually aware of what was expected of them?

and when it was expected?

Did the top management support the project throughout its duration?

Was the customer or end user (or customer representative group) involved early in the project?

Was the customer always fully informed of project progress?

project changes?

project setbacks or failures?

project delays?

Were customer expectations

solicited?

included?

met?

exceeded?

Was project communication sufficient?

Were meetings held regularly?

Was timely project information readily available?

Did team members know who to contact if there was a delay or other problem?

Did the core team meet regularly with

top management?

customer(s)?

contributing department managers?

other interested parties?

Did the project have a detailed budget?

Was it a help during the project?

Now review those questions with a "No" answer. What problems do you think may have been generated by the lack of that factor? What could you, or did you, do to rectify those problems?

What changes or procedures would you recommend for future projects?

B) Critical incidents
Were there things on the project that seemed to go wrong due to a variety of outside forces? Describe these critical incidents. What could have been done (e.g. what signal heeded, data tallied or meetings held) to avoid or minimize these incidents? What do you recommend for future projects?

C) Project results

How well do project results relate to the original plan?

What were the major deviations from the original plan?

Of the major deviations listed, which ones were caused by:

-lack of planning or planning technique skill.

-lack of foresight, not seeing entire project process.

-change in technology.

-change in customer specification or expectation.

-"random" events.

What suggestions would you make to help minimize deviations? What suggestion would you make to help discover necessary product changes faster, more in the beginning of the project when making changes is much cheaper?

Wednesday, April 30, 2008

Be On Time!



Being late to meetings, family outings, or any other event is unacceptable. In preparing my presentation for this year's IBM Pulse08 Conference in Orlando, FL I used a quote in one of my slides from Tom Peters that says, "Don’t over-schedule - Running late is inexcusable at any level of seniority; it is the ultimate mark of self-importance mixed with contempt."

Being consistently late for meetings is unacceptable, rude, and tells others that you are more important than them. If you don't have time to attend all the meetings you are invited to then decline them. Don't accept a meeting invitation and show up late.

You are never too important or too busy to be on time. You own your schedule and it is your job to manage it properly.

DON'T BE LATE!

Sunday, April 20, 2008

Are We Getting Dumber?

The article below amazed me. I think a lot of the people this airline agent has spoken to over the years have worked on my projects.

Reservations of an Airline Agent


(After Surviving 130,000 Calls from the Traveling Public)


by Jonathan Lee -- The Washington Post

I work in a central reservation office of an airline. After more than 130,000 conversations — all ending with “Have a nice day and thanks for calling” — I think it’s fair to say that I’m a survivor.

I’ve made it through all the calls from adults who didn’t know the difference between a.m. and p.m., from mothers of military recruits who didn’t trust their little soldiers to get it right, from the woman who called to get advice on how to handle her teenage daughter, from the man who wanted to ride inside the kennel with his dog so he wouldn’t have to pay for a seat, from the woman who wanted to know why she had to change clothes on our flight between Chicago and Washington (she was told she’d have to make a change between the two cities) and from the man who asked if I’d like to discuss the existential humanism that emanates from the soul of Habeeb.

In five years, I’ve received more than a boot camp education regarding the astonishing lack of awareness of our American citizenry. This lack of awareness encompasses every region of the country, economic status, ethnic background, and level of education. My battles have included everything from a man not knowing how to spell the name of the town he was from, to another not recognizing the name as “Iowa” as being a state, to another who thought he had to apply for a foreign passport to fly to West Virginia. They are the enemy and they are everywhere.

In the history of the world there has never been as much communication and new things to learn as today. Yet, after I asked a woman from New York what city she wanted to go to in Arizona, she asked, “Oh… is it a big place?”

I talked to a woman in Denver who had never heard of Cincinnati, a man in Minneapolis who didn't know there was more than one city in the South ("wherever the South is"), a woman in Nashville who asked, "Instead of paying for your ticket, can I just donate the money to the National Cancer Society?", and a man in Dallas who tried to pay for his ticket by sticking quarters in the pay phone he was calling from.

I knew a full invasion was on the way when, shortly after signing on, a man asked if we flew to exit 35 on the New Jersey Turnpike. Then a woman asked if we flew to area code 304. And I knew I had been shipped off to the front when I was asked, "When an airplane comes in, does that mean it's arriving or departing?"

I remembered the strict training we had received -- four weeks of regimented classes on airline codes, computer technology, and telephone behavior -- and it allowed for no means of retaliation. "Troops," we were told, "it's real hell out there and ya got no defense. You're going to hear things so silly you can't even make 'em up. You'll try to explain things to your friends that you don't even believe yourself, and just when you think you've heard it all, someone will ask if they can get a free round-trip ticket to Europe by reciting 'Mary Had a Little Lamb.'"

Well, Sarge was right. It wasn't long before I suffered a direct hit from a woman who wanted to fly to Hippopotamus, NY. After I assured her that there was no such city, she became irate and said it was a big city with a big airport. I asked if Hippopotamus was near Albany or Syracuse. It wasn't. Then I asked if it was near Buffalo. "Buffalo!" she said. "I knew it was a big animal!"

Then I crawled out of my bunker long enough to be confronted by a man who tried to catch our flight in Maconga. I told him I'd never heard of Maconga and we certainly didn't fly to it. But he insisted we did and to prove it he showed me his ticket: Macon, GA. I've done nothing during my conversational confrontations to indicate that I couldn't understand English. But after quoting the round-trip fare the passenger just asked for he'll always ask: "...Is that round trip?" After quoting the one-way fare the passenger just asked for he'll always, always ask: "...Is that one-way?" I never understood why they always question if what I just gave them is what they just asked for. Then I realized it was part of the hell Sarge told us about.

But I've survived to direct the lost, correct the wrong, comfort the wary, teach U.S. geography and give tutoring in the spelling and pronunciation of American cities. I have been told things like: "I can't go stand-by for your flight because I'm in a wheelchair." I've been asked such questions as: "I have a connecting flight to Knoxville. Does that mean the plane sticks to something?" And once a man wanted to go to Illinois. When I asked what city he wanted to go to in Illinois, he said, "Cleveland, Ohio."

After 130,000 little wars of varying degrees, I'm a wise old veteran of the communication conflict and can anticipate with accuracy what the next move by "them" will be. Seventy-five percent won't have anything to write on. Half will not have thought about when they're returning. A third won't know where they're going; 10 percent won't care where they're going. A few won't care if they get back. And James will be the first name of half the men who call.

But even if James doesn't care if he gets to the city he never heard of; even if he thinks he has to change clothes on our plane that may stick to something; even if he can't spell, pronounce, or remember what city he's returning to, he'll get there because I've worked very hard to make sure that he can. Then with a click in the phone, he'll become a part of my past and I'll be hoping the next caller at least knows what day it is.

Saturday, April 12, 2008

Goober on Paper

I don’t claim to be a good writer. While I wish I were, some things are just not meant to be. Having said that, I came across the following article that may be of use to someone. Project managers write a lot, and any tips that we can get to make our communications concise and more effective can only make our projects better.

WRITING TIPS

1. Cut the boring parts

I try to leave out the parts that people skip. ~Elmore Leonard

Unless you’re writing for personal reasons alone, you need to consider the attention of your readers. There’s no point is publishing content that isn’t useful, interesting, or both.

2. Eliminate unnecessary words

Substitute “damn” every time you’re inclined to write “very;” your editor will delete it and the writing will be just as it should be. ~Mark Twain

I used to feel that using words like “really”, “actually”, or “extremely” made writing more forceful. It doesn’t. They only get in the way. Cut them and never look back.

3. Write with passion

Fill your paper with the breathings of your heart. ~William Wordsworth

It’s not hard to realize that unless you’re excited about your writing no one else will be.

4. Paint a picture

Don’t tell me the moon is shining; show me the glint of light on broken glass. ~Anton Chekhov

Simply stating something is fine, but when you need to capture attention, using similes, metaphors, and vivid imagery to paint a picture creates a powerful emotional response.

5. Keep it simple

Vigorous writing is concise. ~William Strunk Jr.

Maybe it was all those late nights, struggling to fill out mandatory 10 page papers, but many people seem to think that worthwhile writing is long and drawn out. It’s more difficult (and effective) to express yourself in the simplest possible manner.

6. Do it for love

Write without pay until somebody offers to pay. ~Mark Twain

When you’re just starting out it’s hard to decide where to begin. So don’t. Just start writing. A blog is a good place to start. The most valuable benefit is the feedback.

7. Learn to thrive on criticism

You have to know how to accept rejection and reject acceptance. ~Ray Bradbury

Writing means putting yourself at the mercy of anonymous hecklers and shameless sycophants. Learn to make the most of the insults and distrust the praise.

8. Write all the time

Quantity produces quality. If you only write a few things, you’re doomed. ~Ray Bradbury

The way you define yourself as a writer is that you write every time you have a free minute. If you didn’t behave that way you would never do anything. ~John Irving

9. Write what you know … or what you want to know

If any man wish to write in a clear style, let him be first clear in his thoughts; and if any would write in a noble style, let him first possess a noble soul. ~Johann Wolfgang von Goethe

Learn as much by writing as by reading. ~Lord Acton

Successful writing is all about trust and authority. It makes sense to write about your area of expertise. If you don’t have an expertise, reading and writing is the best way to develop one and put it on display.

10. Be unique and unpredictable

I owe my success to having listened respectfully to the very best advice, and then going away and doing the exact opposite. ~G.K. Chesterton

Consistency is the last refuge of the unimaginative. ~Oscar Wilde

Zest. Gusto. How rarely one hears these words used. How rarely do we see people living, or for that matter, creating by them. Yet if I were asked to name the most important items in a writer’s make-up, the things that shape his material and rush him along the road to where he wants to go, I could only warn him to look to his zest, see to his gusto. ~Ray Bradbury

Following what works will only get you so far. Experiment with new styles, even if it means taking criticism. Without moving forward, you’ll be left behind.