Measuring customer satisfaction at the end of the project is critical. I recently started using a new Post Implementation Project Survey document. I send the document to all key stakeholders just after the project's completion.
Is the document useful to you? Is it too long? Is there questions you would ask that aren't listed?
Click here to review the document, and please take the time to leave me some feedback.
Friday, May 15, 2009
Thursday, May 14, 2009
Corporate Purpose and Core Values
I came across this last year on the Internet. I thought it was worth sharing. I changed the company name to XYZ.
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Purpose and Core Values
Building a Better World: We better the lives of those we touch and improve communities around the world through our personal and professional contributions.
Our employees are our greatest assets and we will grow, inspire and protect them.
XYZ is committed to actively encouraging diversity through our people and our activities, as we truly believe in the value of a diverse workforce to both inspire our people and grow our business.
We will be uncompromising in our determination to achieve product excellence and, in turn, improve the world's quality of life. Our everyday work is focused on reducing impacts to the environment and improving focus on reducing impacts to the environment and improving society, while meeting client needs with superior project design and delivery.
We are committed to being involved citizens, both as a business and as individuals, in improving the communities where we reside and work. We want to leave a positive legacy in the communities we work in.
Our reputation as a trustworthy business partner is critical to our business success. Honesty, professionalism, ethical behavior, and integrity with our staff and clients. Our reputation with them is paramount to our success as is our technical leadership reputation.
Our business goals are only met when mutually we make our clients successful and we are fairly rewarded. By getting all these right, delivered through our project management, quality, safety, health and environmental management systems, we serve our clients' needs successfully.
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WOW, this sounds like an organization that is focused on the right things.
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Building a Better World: We better the lives of those we touch and improve communities around the world through our personal and professional contributions.
Our employees are our greatest assets and we will grow, inspire and protect them.
XYZ is committed to actively encouraging diversity through our people and our activities, as we truly believe in the value of a diverse workforce to both inspire our people and grow our business.
We will be uncompromising in our determination to achieve product excellence and, in turn, improve the world's quality of life. Our everyday work is focused on reducing impacts to the environment and improving focus on reducing impacts to the environment and improving society, while meeting client needs with superior project design and delivery.
We are committed to being involved citizens, both as a business and as individuals, in improving the communities where we reside and work. We want to leave a positive legacy in the communities we work in.
Our reputation as a trustworthy business partner is critical to our business success. Honesty, professionalism, ethical behavior, and integrity with our staff and clients. Our reputation with them is paramount to our success as is our technical leadership reputation.
Our business goals are only met when mutually we make our clients successful and we are fairly rewarded. By getting all these right, delivered through our project management, quality, safety, health and environmental management systems, we serve our clients' needs successfully.
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WOW, this sounds like an organization that is focused on the right things.
Wednesday, May 13, 2009
Competency and the Project Manager
Competency can also be called - Ability, Capableness, Ableness, Capacity, etc...
Knowledge + Skills + Attitude = Competency
Knowledge - Awareness or comprehension acquired by study or experience
Skills - Ability to apply knowledge
Attitude - State of mind or feeling
One of my favorite formulas is: Knowledge + Experience = Wisdom
What is your Competency Rating?
Knowledge + Skills + Attitude = Competency
Knowledge - Awareness or comprehension acquired by study or experience
Skills - Ability to apply knowledge
Attitude - State of mind or feeling
One of my favorite formulas is: Knowledge + Experience = Wisdom
What is your Competency Rating?