Can You See Me Now?

Do you manage your projects mostly from your desk? Are you falling into the trap of managing projects via e-mail, voice mail, fax, letter, and failing to communicate with your customers and stakeholders face-to-face?

People value one-on-one conversations. A project manager that doesn't spend significant time on his or her project speaking directly to their customers will not be as effective as the one the takes the time to conduct meetings in person.

As project managers we are selling "experiences" and "solutions". Can you effectively sell your ideas as a faceless e-mail machine? Can you "WOW" your customers with tired voice mails and bland status reports?

Good customers want to see you as much as possible. They want to feel your enthusiasm, experience your excitement, and have you tell them eye-to-eye that "it’s all good".

Don’t cower (and sour) behind your keyboard sending status reports and e-mails and think your are doing your job. You can't gain your customer's trust unless you speak with them one on one.

As Tom Peter says, "If there is nothing special about your work...you won't get noticed, and that means you won't get paid much either".

It is hard to get noticed when people can't see you. BE VISIBLE!

Keep Hope Alive

Practice hope. As hopefulness becomes a habit, you can achieve a permanently happy spirit - Norman Vincent Peale

Office Gossip

This Soviet war poster conveys the message: "Don't chatter! Gossiping borders on treason" (1941).

According to Marilyn Haight, at BigBadBoss.com Office Politics “is the use of one's individual or assigned power within an employing organization for the purpose of obtaining advantages beyond one's legitimate authority.” Those advantages may include access to tangible assets, or intangible benefits such as status or pseudo-authority that influences the behavior of others. Both individuals and groups may engage in Office Politics."

I think most people would agree that those participating in office politics seek to gain an advantage. Being a skillful office politician may get you recognized or promoted, but it may also come at the expense of your or another’s integrity.

Remember, gossip is usually destructive (at a minimum unfair) to somebody, and should be discouraged whenever possible. If we are honest, we would all admit that we participate in office gossip. We need to limit office gossip to be the exception, not the norm in our daily conversations with others.

Be accountable for your words in the workplace. Work should be fun and our work relationships should be positive and healthy. Healthy work relationships are dependent on gossip being kept to a minimum.