Marshall McLuhan said “first we shape our tools and then they shape us.” Sometimes how we are "shaped" by technology isn't pleasant or what we were expecting. We need to keep in mind that technology for technologies' sake will never deliver anything of lasting value. When thinking about implementing a technology ask yourself a couple of very important questions.
Can we or should we do it?
Will it make our situation simpler or more complex?
Will it help us to solve a problem or cause a problem?”
Should we do nothing?
Also, when implementing technology remember these three rules:
The customer is your partner
The customer defines the requirements
Open systems beat closed systems
The customer defines the requirements
Open systems beat closed systems
Remember it isn't the technology that matters, it is what the technology makes possible.
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