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Monday, November 03, 2008

Quality Improvement – Six Steps to Improving Quality

Step 2 - What is the Objective - To select a problem and set a target for improvement

What key activities should be undertaken?

Collect data on all aspects of the theme (all problems)
Clarify the problems from various viewpoints
Select a problem collected in the previous step
Identify what the customer wants (their requirements)
Write a clear statement of the problem
Utilize data to help establish a target
Present the problem statement to management or your project sponsor

Tools You Can Use:

Pareto Charts
Control Charts
Problem Statement Matrix

Note – Step Three will be coming in the next few days

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